Complaining and complementing

It seems nothing is made to last anymore, regardless of what you pay! At least with appliances. I don’t know how the landfills are not full of appliances just a few years old. None of those appliances in the first house in 1993 ever had a problem in the 12 years we lived there. Not to jinx it but the fridge in the garage is from that house and is still working.

I’ve written about my thoughts on our “new” appliances, followed by a post on what I thought was my fault with too much grease put in the dishwasher.

Turns out it wasn’t me. The dishwasher, the same one that leaked the first time we used it, had quit working correctly and it just took me a while before I realized it was a problem with the dishwasher itself and had nothing to do with that little red colander with grease in the teeny tiny holes.

It’d start to wash. You could hear water swishing and the dispenser door open then it’d just stop. Lights were on, nothing was happening, then the light would come on that it was drying, then done. You open the door and the dishes are still dirty, the soap is dry and just spilled out from the dispenser and it’s hot.  I read online to try turning the breaker off for a bit. Didn’t work. I read to hit any 3 buttons 4x in a row and it’d reset and run diagnostics. I did. I blinking light morse code flashed 7-1 which was a problem with the heating element. I didn’t think that was the case based on the temp and steam. BTW if you ever need to know what your dishwasher reset is, instead of wasting hours on Google, take off the bottom panel and there are instructions stuck in the insulation.

When I was digging back for the warranty manual on it, I saw that I had purchased an extended Lowes warranty on two appliances. So now I could get the new dishwasher AND the icemaker fixed. It had been turned off a year ago when I got tired of running the hair dryer in it every few weeks to make it stop humming and start making ice again.

After I called I turned the top ice maker back on thinking we’d use it again until it froze-up before the guy came. Within a few days, that annoying loud hum started from the fan that freezes up. I had to get the hairdryer out again just to get it to stop.

The dishwasher repair guy ordered a new control panel but they haven’t called to say it is in yet. Hope it fixes it. I’m tired of handwashing. I feel pretty stupid for not realizing it couldn’t have been that small amount of grease.

Paul, the fridge repair guy put in a newer model icemaker in. Ours was the first model A, and it was replaced with model C. He showed me the differences in the two models and caulked something when he put it in there. He also pulled it out and adjusted the waterline going into it which gave me a chance to vacuum up the cat hair. He didn’t see Tyler but I’m sure he realized we had cats.  Bugs me more that Samsung lied about knowing they have a problem, then the fact that they do. They know they have the class action suit against them for that model, and just told me to defrost with the hairdryer. He said that warps the plastic and it only made it work again for a few weeks after all the effort.

I’m really glad we bought the extended warranties. On a note about a company standing behind their product is North Face. My mom gifted hubby a raincoat for a birthday. It basically fell apart and the inside would leave white flecks of material everywhere. I read on FloppyCats.com, a Ragdoll cat site I follow that North Face has a limited lifetime warranty. With only a few bucks in shipping, I sent it off for repair and guess what? They sent a new one as that one couldn’t be repaired. It is so nice for a company to stand behind what they sell

So cheers to NorthFace & Lowes, and boos to Kitchenaid and Samsung. I’m glad most of my work is from home, especially with the half day times required to meet each person.

First post ever with a picture I think. Sorry, but the only one my mind conjured up was beating my appliances with a baseball bat or burning money. Guess I could’ve taken one of the replacement rain jacket. I am posting this after spending 2 hours on hold with Dell because my still under warranty DVD wouldn’t play. Not the week I had planned, but on the bright side, it wasn’t raining on those two days.

I saw a post of a friends Facebook page. Said “I really need to be taken out on a date… or a sniper.. either one is fine at this point. Happy Friday 🙂

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2 thoughts on “Complaining and complementing

  1. Kate Crimmins

    Several years ago I ranted and raved when I have to replace (yes replace) my 6 year old top of the line refrigerator. I had called the repairman and he said it was beyond repair. I was used to refrigerators lasting 20 years or until they got so ugly you put them in the basement and bought a new one. He told me that the typical life of a fridge these days is 6 to 8 years. My “new” one is approaching 8 years. Those dang things cost a lot of $$$. As for Dell I took an extended warranty out for one of my computers a few years ago. It always took me hours on the phone. These days I have a local guy. He’s far cheaper, comes to the house within a day or so and is reachable by phone in minutes. I won’t do a company warranty for computers. There is always at least a one year warranty and any bugs should flush out by then. Appliances are a different story. I have an induction range and they had to replace the motherboard ($600) when it was less than 3 years old. I was glad I had an extended warranty.

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  2. KiM Post author

    Now I’m wishing I would’ve gotten the warranty on more than two if the stove (that is still working) has a part that cost as much as the dishwasher. Geez, not even at 2 1/2 years from purchase date yet. This makes me think I’ll just buy the cheapest thing that does the job if they’re not made to last longer than that. The icemaker is back making ice and, knock on wood, hasn’t frozen up again. The dishwasher 2nd visit was done, and it has 4 new parts. Sounds different than it ever has BUT it started leaking again like it did the first time we used it. So there are more visits with a nice 4-6 hour window to wait through.

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